Understanding Your Welcome Letter

• Depending on the type of your financial agreement, you may receive one of several welcome letters.
  • The welcome letter is generally emailed to the address provided at the time of application.
  • If we do not receive a valid email address, a welcome letter will be mailed to the Accounts Receivable address on file.
  • If you do not receive a welcome letter and/or email, but would like one, please email customerservice@lease-services.com to request a copy.
• Information included in the welcome letter/email:
  • Your contract number
  • Your account number
  • The address where your invoices will be mailed
    • Please let us know if the address is not correct
    • Request for update can be emailed to customerservice@lease-services.com or you can click on the “Address Change Form” link if included in your welcome email
  • Your contract begin date
  • The equipment being financed
  • Your 1^st payment due date
  • Your payment due date
• Links that may be included in the welcome email:
  • The link to register on our self-serve customer portal
    • REGISTER TODAY
  • “How To Read Your Invoice”
  • “Download a W-9”
  • Explanation of “Sales Tax”
  • Explanation of “Fees”
  • Explanation of “Equipment Insurance” requirements
  • “Remit to Address”
  • “Address Change Form”
  • “A link to the Help Center”
• The welcome email also includes the phone number and email address for our Customer Care team should you have any additional questions or concerns.