Waiting on an invoice?
Haven’t received an invoice from us?
Make sure we are set up in your accounts payable system. We can provide you with a W-9.
Your Verbal Verification Call
A verification call is when a member of our documentation team calls an approved applicant to verify...
Understanding Your Welcome Letter
Depending on the type of your financial agreement, you may receive one of several welcome letter...
Haven’t Received a Welcome Letter?
If you haven't received a Welcome Letter or email, please contact Customer Service.
Where do I review my invoice and payment history?
You can review your invoice and payment history online. You can also request documents online.
What to do if your payment can’t be processed through the portal or automated system?
We offer you many flexible ways to make payments on your lease and loan contracts. You can make one-...
Why was autopay taken out before due date?
Payments are scheduled pull up to three (3) days prior to your due date.
Can my bill be mailed or faxed?
For registered users on the customer portal, invoices are emailed via PDF each month to your billing...
Having trouble paying your bill?
Contact us today by telephone at 1-888-236-2409 or via email at customerservice@lease-services.com.
What is the payment hierarchy? Was my payment misapplied?
See Payment Hierarchy
Why was my payment applied to an insurance fee?
See Payment Hierarchy
Why is my payment different than what’s stated in your contract?
Please refer to the reverse side of your invoice for additional items that may be applicable to your...
Can I get a breakdown between principal & interest paid?
Please contact us by telephone at 1-888-236-2409 or customerservice@lease-services.com to confirm if...
Can I get an amortization schedule?
Please contact us by telephone at 1-888-236-2409 or customerservice@lease-services.com to confirm if...
Why is my payoff amount more than my balance?
The payoff may include additional items to complete the financial obligations on the contract.
Payment Hierarchy
How we apply your payments to your bill There are various categories of items listed on your invoic...